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All Journal Jurnal Agroindustri AGRITEPA: Jurnal Ilmu dan Teknologi Pertanian EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Innovation in Business and Economics Jurnal Baabu Al-ilmi : Ekonomi dan Perbankan Syariah Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesia Berdaya Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Bima Journal : Business, Management and Accounting Journal Journal of Indonesian Management Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Fokus Manajemen Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Indonesia Raya Jurnal Dehasen Untuk Negeri Jurnal Dehasen Mengabdi
Karona Cahya Susena
Universitas Dehasen Bengkulu
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Journal : Jurnal Fokus Manajemen

 1 
The Influence of Service Quality and Customer Trust on Customer Satisfaction at Bank Bengkulu Bintuhan Branch Hasbullah Hasbullah; Karona Cahya Susena; Suswati Nasution
Jurnal Fokus Manajemen Vol 1 No 2 (2021): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1534.296 KB) | DOI: 10.37676/jfm.v1i2.1882

Abstract

The purpose of this study is to find out how the influence of service quality and customer trust on customer satisfaction at Bank Bengkulu Branch Bintuhan. The data collection method used a questionnaire and the data analysis method used was the multiple linear regression analysis method using the SPSS program. The results of this study are the quality of service has a significant effect on the customer satisfaction variable of Bank Bengkulu Branch Bintuhan as indicated by the value of tcount > ttable (2.716> 1.66071) and a significant value < (0.05) (0.020 <0.05). For the customer trust variable, the tcount value is 2.221 and the ttable value is 1.66071 with a significance level of 5% with two directions, the tcount>ttable (2.221>1.66071) and the significant value < (0.05) (0.015<0 ,05). Simultaneously service quality and customer trust have a significant effect on customer satisfaction at Bank Bengkulu Branch Bintuhan, this can be seen from the results of the F test, namely F count > F table (14,863 > 3,090) or a significant value of 0.000 < 0.05. .
Pengaruh Kesehatan Dan Keselamatan Kerja (K3) Dan Jenjang Karir Terhadap Kepuasan Kerja Karyawan Pada PT. PLN (PERSERO) Ulp Bintuhan Aan Hendri Saputra; Karona Cahya Susena; Nurzam Nurzam
Jurnal Fokus Manajemen Vol 3 No 2 (2023): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v3i2.4696

Abstract

The purpose of this study were: to determine the effect of occupational safety and health (K3) on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan; to determine the effect of career level on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan and to determine the effect of occupational safety and health (K3) and career level on employee job satisfaction at PT. PLN (Persero) ULP Bintuhan. The analytical method used is validity test, reliability test, simple linear regression, coefficient of determination, F test and t test.Based on the research results indicate that occupational safety and health or K3 (X1) partially has a significant effect on job satisfaction of employees of PT. PLN (Persero) ULP Bintuhan (Y) because the significant value is 0.000 < 0.05. Career level (X2) partially has a significant effect on job satisfaction of employees of PT. PLN (Persero) ULP Bintuhan (Y) because the significant value is 0.000 < 0.05. Occupational safety and health variables or K3 (X1), career level (X2) simultaneously or together have a significant effect on employee job satisfaction (Y) at PT. PLN (Persero) ULP Bintuhan because the significant value is 0.000 < 0.05
Co-Authors Aan Hendri Saputra Abdul Rahman Adhitya Yuspitara Agung Rahmat Ilahi Agung Surya Pramata Ahmad Pajri Ahmad Saleh Ahmad Soleh Ahmad Soleh Ali Muktar Sitompul Andalas, Dara Andriyani Prawitasari Anisa Yani Anzori Anzori Arlina Arlina Asriyani, Yennita Atika Indah Putri Atika Puspita Sari Azis Mahyudin Beti Betriani Cakranegara, Pandu Adi Chendy Afriza Dadi Apriadi Dara Andalas Deffri Anggara Deka Putri Dena Leftiani Desmanto Dian Lova Setiana Eko Satrea Ade Putra Erlin Priandi Eska Monique Prima Damarsiwi Eska Prima Monique Damarsiwi F Pambudi Widiatmaka Fahlevi, Mochammad Fanda Bahari Fikri Nazih Juniansyah Fitri Kensiwi Fitriano, Yun Gayatri, Ida Ayu Made Er Meytha Gusti, Wika Haniek Listyorini Hanila, Siti Hapizar Triansyah Hapizar Triansyah, Hapizar Harsen Jenizar Hartoyo Hartoyo Hartoyo soehari Hasbullah Hasbullah Hendri Yanova Hengky Leon Henny Desfijar Fitri Herlin Herlin Herlin, - Herwin Susanto Heskyel Pranata Tarigan Hesti Nur’aini Ida Ayu Made Er Maytha Gayatri Inka Nabela Irwan Moridu Joko Widianto Joko Widianto, Joko Jumagar Lumban Sianta Jusi Irawan Kamelia Astuti Kamelia Astuty Kaulan Kundori Kusumo Edo Utomo Lupita Sari M. Rahman Febliansa Marita Vriscilla Putri Marpeka, Lismeza Marvel Poppy Sabarhati Waruwu Mekar Meilisa Amalia Mitior - Mitior -, Mitior Muhammad Rahman Febliansa Muhammad Roky Pratama Nela Puspita Sari Nenden Restu Hidayah Nenden Restu Hidayah Nengsih, Mimi Kurnia Nia Indriasari Nirta Vera Yustanti Nurhalimah Tusadiyah Nurzam Nurzam - Nurzam Nurzam Ondi Fernando Pambudi Widiatmaka Pranoto Pranoto Priandi, Erlin Putri Ramaddan Ramaddan, Putri Rani Sari Fauziah Restu Sukri Rina Trisna Yanti Rintan Harumi Prameswari Rio Aprian Rusman Adinata Samodro Bintang A.M Leonardus Selpi Ayu Lestari Sevti Amandari Sigit Mujiharjo Sri Handayani Sri Handayani Suherman Suherman Sukirno Sukirno Sukrisno Sukrisno Sukrisno Sukrisno Suswati Nasution Suwarni Suwarni Suwarni Suwarni Tito Irwanto Tito Irwanto Tito Irwanto Tito Irwanto, Tito Tri Wahyudi Trio Novaldi Veron Farminta Wagini Wagini Wagini, Wagini Wahyu Ilahi Weni Nopitasari Wijaya, Ermy Wika Gusti Wiwin Saputra Wiwin Saputra Wiwit Tea Ochty Sri Wulandari Yennita Asriyani Yesi Indian Ariska Yudi Ariantara Yudi Irawan Abi Yulita Sari Yuspitara, Adhitya Zahrah Indah Ferina